Request management
RelayDesk
Requests and tracking, managed from WhatsApp.
RelayDesk is a web application that lets your customers create requests and follow their progress from start to finish — using nothing more than their WhatsApp number. Updates arrive in the chat they already use, and a secure link opens their personal dashboard whenever they want more detail.
- No app to install and no password to remember
- Real-time status updates on WhatsApp
- One-tap secure links to a personal dashboard
The problem
Customers send requests through calls, emails and scattered chats, then keep asking for updates. Your team loses time answering "any news?" instead of doing the work, and nobody has a clear view of what is pending.
The solution
RelayDesk centralizes every request in one place and keeps customers informed automatically on WhatsApp. Customers always know where their request stands, and your team works from a single, organized queue.
RelayDesk
Key features
Create requests easily
Customers submit a request from the web or start one directly from WhatsApp, with the details and attachments your team needs.
WhatsApp as the only login
A customer's WhatsApp number is their identity. No accounts, no passwords — just the channel they already use every day.
Automatic status updates
Every change of status, comment or requested action is sent to the customer on WhatsApp, so they never have to ask.
Secure dashboard links
Customers receive a private link on WhatsApp that opens their dashboard with the full history and current status of each request.
Clear progress tracking
Each request moves through clear stages, with a timeline that shows what happened, when and what comes next.
A single view for your team
Your team manages all requests from one dashboard, assigns owners, adds notes and keeps priorities in check.
RelayDesk
How it works
- 1
The customer creates a request
From the web or WhatsApp, the customer describes what they need using only their phone number.
- 2
Your team takes it from there
The request lands in your team's queue, where it is assigned, prioritized and worked on.
- 3
Updates arrive on WhatsApp
Each step forward triggers a message to the customer, keeping them informed without extra effort.
- 4
One tap to the dashboard
Whenever the customer wants more detail, a secure link on WhatsApp opens their dashboard instantly.
RelayDesk
Who it is for
Service businesses
Maintenance, repairs, installations and technical support teams that handle many requests every day.
Professional services
Agencies, firms and consultants who need to keep clients informed about the status of their work.
Internal teams
IT, HR or operations teams that receive requests from employees and want less back-and-forth.
RelayDesk
Frequently asked questions
Do customers need to install an app?+
No. Customers use WhatsApp, which they already have, and open their dashboard from a link in their browser.
Do customers need to create an account or password?+
No. Their WhatsApp number identifies them, and dashboard access happens through secure links sent to that number.
Can my team see all requests in one place?+
Yes. Your team has its own dashboard to review, assign and update every request.
Can RelayDesk be adapted to our process?+
Yes. Request types, stages and messages can be configured to match how your organization works.